Q1 2015 PNR Update

The Path to Omnichannel glory

The business world loves its buzzwords and there isn’t one as heavily used as Omnichannel in recent memory. Perhaps for the exception of Big Data….

Burning the boats or how to quit your dream job

Starting a new job is always unnerving. At the start of 2011, I started a new job with much excitement but also with some trepidation….

Response to Responsive

I was at one of those way-too-early-breakfast-meetings about 4 years ago, and overheard a business owner in the tech sector completely buzzword-shame another business owner…

Burning the boats or how to quit your dream job

Starting a new job is always unnerving. At the start of 2011, I started a new job with much excitement but also with some trepidation….

Nothing is wrong with Canadian Retail (yet)

The start of the 2015 has coincided with unprecedented pessimism about the Canadian retail landscape. The recent announcements came in back to back and shocked…

Focus on the customer and all else will follow

At my old company, I remember the day the new CEO gave his marching orders: “Focus on the user and all else will follow.” It…

Why your organization needs to be responsive and how to do it

Why is the business press so enamoured with the culture of startups? What do startups and their innovations create that fascinates so many people? It…

The early days

Understanding the genesis of a band or of an organization is something I find very interesting. Growing up listening to rock & roll, I had…